Refund & Cancellation Policy

This policy explains how cancellations and refunds work for SRK Recon AI subscriptions, billed monthly via Razorpay.

1. Cancelling your subscription

You may cancel your subscription at any time from your account settings. When you cancel, future billing stops immediately -- you will not be charged again. Your plan and access to the Service remain active until the end of the billing period you have already paid for.

2. Refunds

Subscription fees already paid for the current billing period are not refunded when you cancel partway through that period; you retain access through to the end of the period you paid for, as described above. We do not offer refunds for partial months of use.

If you believe you were charged in error -- for example, a duplicate charge or a charge after you had already cancelled -- contact us at support@srkreconai.com and we will review and correct billing errors.

3. Plan changes

Upgrading your plan takes effect on your next billing cycle. Downgrading requires your active GSTIN usage to fit within the target plan's limits; if it doesn't, reduce your active GSTINs first or contact us for help moving to a lower plan.

4. Failed or disputed payments

If a payment fails or is disputed through Razorpay, your subscription status will reflect this and access may be limited until the payment is resolved. Contact us if you believe a payment failure was in error.

5. Enterprise plans

Enterprise plans are custom-priced and may be subject to separate commercial terms agreed directly with SRK Analytics & Consulting Pvt Ltd. Where a separate agreement exists, its cancellation and refund terms take precedence over this page.

6. Contact

For any cancellation or billing question, reach us at support@srkreconai.com or through the Contact page.